TITLE:  HEART-v1.0 software installation. INVOLVING TECH SUPPORT PAGES 101.10A-316.99Z. SITUATION:  A Customer has been having problems with some really high-tech stuff.  She calls CHRISTIAN SUPPORT CENTRAL for help.  The following is a print out of the dialogue that occurred between the customer and the CS Rep as they tried to get to the real problem she had been having. Customer: